Refund Policy

We strive to ensure customer satisfaction with all our products. If you are unsatisfied with your purchase or received a defective item, please contact us at info@mtlcraftcocktails.com within 14 days of receiving your order.

  1. Eligibility for Refunds:
    • Products must be unused and in their original packaging.
    • Refund requests must be made within 14 days of delivery.
    • Refunds may be issued if the customer is not satisfied with the product.
  2. Process:
    • Email us with your order details and reason for the refund.
    • Once approved, refunds will be processed within 1-3 business days.
  3. Shipping Costs:
    • Shipping costs are non-refundable.
    • Customers are responsible for return shipping unless the product was defective or the wrong item was sent.

For further inquiries, contact us at info@mtlcraftcocktails.com.